Refund and Return Policy
Effective Date: 9/2/2022
1. Overview
At Afyaa Halal, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a refund and return policy under the conditions outlined below.
2. Eligibility for Returns and Refunds
We accept returns and refunds under the following conditions:
The item must be unused, unopened, and in its original packaging.
The return request must be made within 7 days from the date of delivery.
Proof of purchase (receipt or order confirmation) is required.
Only products purchased directly from our website (http://afyaahalal.com) are eligible.
3. Non-Returnable Items
The following items cannot be returned or refunded:
Opened or used products.
Items purchased during a promotional sale or clearance.
Products that have been tampered with or damaged due to customer mishandling.
4. Return Process
To initiate a return:
Contact our customer service at afyaasihat@gmail.com or call 0175746237 with your order details.
Our team will review your request and provide return instructions if eligible.
Ship the product back to our address:
No 20, Jalan Usahawan 2, 53200 Setapak, Kuala Lumpur
Once received and inspected, we will notify you of the refund status.
5. Refund Process
Approved refunds will be processed within 7-14 business days.
Refunds will be issued via the original payment method.
Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to our error.
6. Exchanges
We only replace items if they are defective or damaged during transit. If you need an exchange, contact us at afyaasihat@gmail.com within 7 days of receiving your order.
7. Contact Us
For any questions regarding returns and refunds, please contact us:
Email: afyaasihat@gmail.com
Phone: 0175746237
Address: No 20, Jalan Usahawan 2, 53200 Setapak, Kuala Lumpur